Terms and Conditions

Welcome to Civrot Web Services. By accessing and using our platform, you agree to abide by the following terms and conditions. If you do not agree with any of these terms, please refrain from using our services.

1. Service Provision

Civrot Web Services provides eCommerce website solutions for businesses. We supply the platform, while clients manage their own online stores.

2. Account Responsibility

Clients must maintain the security of their accounts and passwords. Any activity occurring under their accounts is their responsibility.

3. Payments and Fees

All payments are non-refundable. Additional fees may apply for customizations or external integrations.

4. Client Content Responsibility

Clients are fully liable for all content they upload, including product listings and images. We hold no responsibility for content-related disputes.

5. No Guarantees

Civrot Web Services does not guarantee specific sales, rankings, or business success through our platform.

6. Software Updates

Updates are provided periodically. Clients must ensure compatibility with third-party integrations they implement.

7. Support Limitations

Support covers platform-related issues only. Custom development or external modifications require additional fees.

8. Data Security

Clients must implement their own data protection measures. Civrot General Shop is not responsible for data breaches.

9. Payment Processing

Civrot Web Services integrates payment gateways but does not handle transaction disputes or chargebacks.

10. Legal Compliance

Clients are responsible for ensuring their store operates in accordance with local laws.

11. Account Termination

We reserve the right to terminate accounts that violate our policies or engage in fraudulent activities.

12. Third-Party Services

We are not liable for any issues arising from third-party services integrated by the client.

13. Platform Modifications

We reserve the right to modify, update, or discontinue features without prior notice.

14. Marketing and Promotion

Clients are responsible for their own marketing efforts. Civrot General Shop does not guarantee traffic or conversions.

15. Liability Disclaimer

We are not responsible for business losses, revenue declines, or operational failures.

16. Content Removal

We reserve the right to remove content that violates our policies or applicable laws.

17. Intellectual Property

Clients may not use our brand name, trademarks, or copyrighted material without permission.

18. Service Interruptions

Civrot Web Services is not liable for downtime due to maintenance, cyberattacks, or server failures.

19. Amendments to Terms

We may update these terms at any time. Continued use after changes constitutes acceptance.

20. Contact Information

For inquiries, please contact us at support@civrot.com or call +254705079016.